Refund policy

REFUND AND RETURNS POLICY

EscapeZone wants to ensure customer satisfaction with the products we sell. We offer a 30-day return policy on all items.

OUR RETURN POLICY AT A GLANCE

30-Day Returns
We offer a 30-day return policy on all items.

10% Restock Fee
All returned products will be subject to a 10% restock fee, and initial shipping costs will be deducted from any refund.

Original Condition
Returned products must be in the same condition as first received.

Return Shipping
The customer is responsible for shipping expenses and should use a verifiable, trackable method for the returned package.

Defective Products
If a product was defective, EscapeZone will provide a replacement or alternative product and cover all shipping expenses.

Return Authorization
Please contact support for all return inquiries and obtain a Return Authorization prior to returning any product.

HOW TO RETURN A PRODUCT

1. Contact Support
Contact support for all return inquiries and obtain a Return Authorization before returning your product.

2. Pack Your Product
Returned products must be in the same condition as first received, with all original packaging.

3. Ship It Tracked
You are responsible for return shipping. Use a verifiable, trackable method so the package can be confirmed as delivered.

WHERE TO SEND RETURNS

EscapeZone Returns
12127 W Farmington Road
Hanna City, IL 61536

Please obtain a Return Authorization before shipping anything back to us.

QUESTIONS?

Contact our support team at https://escapezone.com/pages/contact-us and we'll help you get your return started.