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EscapeZone
Refund and Returns Policy
EscapeZone wants to ensure customer satisfaction with the products we sell. We offer a 30-day return policy on all items.
30-Day Return Policy Return Authorization Required Returns: Hanna City, IL
The details
Our Return Policy At a Glance
30-Day Returns
We offer a 30-day return policy on all items.
10% Restock Fee
All returned products will be subject to a 10% restock fee and initial shipping costs will be deducted from any refund.
Original Condition
Returned products must be in the same condition as first received.
Return Shipping
Customer is responsible for shipping expenses and should use a verifiable manner to track returned package.
Defective Products
If product was defective, EscapeZone will provide a replacement or alternative product and cover all shipping expenses.
Return Authorization
Please contact support for all return inquiries and obtain a Return Authorization prior to returning product.
How it works
Returning a Product
01
Contact Support
Please contact support for all return inquiries and obtain a Return Authorization prior to returning product.
02
Pack Your Product
Returned products must be in the same condition as first received.
03
Ship It Tracked
Customer is responsible for shipping expenses and should use a verifiable manner to track returned package.
Shipping & Returns12127 W FARMINGTON ROAD, HANNA CITY, IL 61536